Growth Audit · Established multi-location businesses
Find exactly where your business is leaking revenue.
A manual, senior-led diagnostic of how your marketing, systems and customer journey actually work together. You get a scored report and a 90-day roadmap, and the findings are yours to keep.
Sound familiar?
Most businesses we audit are not failing. They are busy, growing, and quietly losing money in places nobody is looking.
“We tried marketing. It didn’t work.”
Ads ran, an agency came and went, and no one can say what came back.
Your tools don’t talk to each other.
POS, booking, email, CRM and ads each hold a piece of the picture. Nobody sees the whole customer.
One location carries the rest.
Same brand, same offer, very different results. The gap is usually findable and fixable.
A big list that goes nowhere.
Thousands of subscribers or past customers, and campaigns that barely move orders or bookings.
“What is our ROI, really?”
Revenue is up, spend is up, and the honest answer to what is working is a shrug.
Growth hit a scalability wall.
What got you to this size will not get you to the next one. The process has to catch up.
Is the audit right for you?
The audit is built for established businesses. We confirm fit on a short call before anything is booked.
A strong fit
- Two or more locations, brands or service lines
- An established business with real revenue and a team behind it
- Three or more systems in use (POS, CRM, email, booking, ads)
- You have tried marketing before and want to know why it stalled
- An owner or operations lead who can join a working session and open up access in week one
Probably not yet
- Pre-revenue or single-owner startups (see our startup page)
- Looking for the cheapest possible ad management
- Unable to share analytics or sales data
- Wanting results without changing anything operationally
What we look at
Six pillars, each scored
Digital presence and discoverability
Website, local listings, search, and how AI tools like ChatGPT, Perplexity and Google AI describe your brand.
The customer journey
From first discovery to repeat visits and referrals, and where people drop off.
Channel performance and ROI
Which channels earn revenue and which only make noise, including past ad spend.
Systems and data flow
How your tools connect, what is tracked, and what falls through the cracks.
Location and segment performance
Why some locations, products or customer groups outperform others.
B2B and high-value opportunities
Corporate, wholesale or contract revenue that is sitting under-developed.
How it works
Kick-off
We align on goals, collect baseline numbers and get access to your systems.
Independent research
Competitor review, digital audit tools and real customer-experience testing.
Analysis and scoring
Each pillar is scored. Gaps and quick wins are ranked by impact.
Report and roadmap
Findings, a 90-day action plan and a working session with your team.
What you walk away with
- A scored diagnostic report across every pillar
- A prioritized 90-day roadmap with owners
- A 45-minute working session with a senior strategist, not a junior hand-off
- Our independence promise: the findings are yours, you own your data and accounts, no lock-in
The audit is not the expensive part
The expensive part is another year of spend you cannot attribute, leads that never get a reply, and tools you pay for but barely use.
Unattributed spend
If you cannot trace a booking or order back to the channel that earned it, every budget decision is a guess.
Leaks nobody sees
Missed calls, forms that never reach a person, slow follow-up. Marketing wins the visit, operations loses it.
Tool sprawl
Overlapping subscriptions and systems that never connect. We look for what to consolidate, not what to add.
Apply for a growth audit
Tell us about your business. We reply within one business day to confirm fit and set up a short call.
Audits are scoped to your business, so pricing is shared after the fit call.
Questions
How much does the audit cost?
It depends on the number of locations, systems and channels involved, so we quote after a short fit call.
How long does it take?
It depends on scope and on how quickly we get access to your systems. We confirm the timeline on the fit call.
Do we have to hire you afterwards?
No. The roadmap is yours to run internally or with us.
Do we have to hand over control of our ad accounts or data?
No. We work inside your accounts with the access you give us, and you keep ownership of your data, ad accounts and tools at all times.
Do you only work with London businesses?
No. We are based in London, Ontario and work with businesses across Ontario and beyond, remotely and in person.
Not sure yet? Let's talk
A free 30-minute consultation with a founder. No sales pitch, just a clear next step.